Cyber World Jobs

[Company Name]
[Street Address]
[City, ST ZIP Code]
June 3, 2010

[Recipient Name]
[Street Address]
[City, ST ZIP Code]

Dear [Recipient Name]:

We at ABC Business apologize for the recent problems you experienced with our company. We regret being unable to deliver your [Product] by June 1, 2010, as we originally promised.

Unfortunately, manufacturer delays mean we will not be able to deliver your [Product] until July 1, 2010. Demand created by the Holiday Sale was greater than the manufacturer anticipated. Even so, we do not find this delay acceptable.

To compensate you for the inconvenience we have caused, we are reducing the purchase price of your [Product] by an additional $xxx. Also, if you prefer not to wait for the July 1st delivery, we invite you to our store to choose any in-stock [Products] (also with the $200 reduction) for immediate, free delivery.

I have spoken with the employee who was unfriendly and less than helpful when you asked about a possible check. Our staff is trained to always put the customer first. The employee should have stopped straightening and focused on your need. In fact, I have talked with all staff to make sure this situation does not repeat.

I am truly sorry for your experience with our company, and I hope you will give us future opportunities to provide the level of service you expect and deserve. You are important to us! If I can do anything else to ensure your future satisfaction, please contact me at 999-999-9999 or director@ourcompany.com

PS : We have found that you have posted a complaint about our service at registercomplaints.com/details.html and would request you to remove the same and get in touch with us for fixing this problem following which we can save our reputation and make you happy.

Sincerely,
[Your Name]
[Title]